Returns & Exchanges

At ALT. Fragrances, we want you to find your new signature scent with total confidence; if you are not completely satisfied, we offer a streamlined return process for all eligible fragrance products.

1

Review Eligibility

Ensure your return is initiated within 30 days of delivery and that the fragrance bottle is at least 90% full and in its original packaging.

2

Submit a Request

Visit our online Returns Portal with your order number and zip code to receive a pre-paid shipping label and return authorization.

3

Pack and Ship

Securely package your items to prevent breakage during transit and drop off the package at any authorized carrier location using the provided label.

4

Receive Refund

Once our warehouse inspects the returned item, your refund or store credit will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing